Cruise Value Center Reviews | mycruisevalue.com @ PissedConsumer

Jill M Yqx

Ottawa, Ontario

CVC Are they using a new name?

Apr 11, 2009

Just saw that there is a new cruise agency at the same address as CVC. Is this a coincidence? It is called Tracey Scott. I was had by CVC for a currency exchange rate. My cruise was booked and they held the money which ended up costing me an extra $450, my agent said she was working on getting this refunded to me but I never got a reply after my cruise, we were cruising when they went bust. I do ot have the same problem as other people but to have an extra 25% added to your cruise hurts. Just wonder if they have used another name to open again.

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Loss:

$450

2 comments

Guest-137616

Apr 27, 2010

if you go to cruisevalue.com it actually forwards you to crown cruise's web site

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Happy C Rtb

Boston, Massachusetts

I was very happy with Cruise Value Center

Jan 27, 2009

I am very surprised to hear complaints regarding Cruise Value Center. We booked 2 cruises with them, each for four couples, and they were completely professional. The cruise specialist I dealt with both times was helpful, patient and knowledgeable. We called her numerous times and she always spent a lot of time with me and any of my friends answering questions and helping us to plan a wonderful cruise vacation. Also, we received tremendous deals on both cruises. I had planned to contact her again in a few months to book our third cruise through them. Happy Cruise Value Customer

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1 comment

Guest-51809

Feb 11, 2009

Heard they opened a new agency called Crown Cruises....same owners, same management, same issues.

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Maggie C Cdf

Staten Island, New York

Do not use CVC- terrible customer service!

Oct 05, 2008

Well, where do I begin? My husband and I used CVC for our wedding cruise & our honeymoon cruise, having booked through them a few times in the past. We are Diamond members with Royal Carribbean. We got several quotes for our wedding cruise, CVC's being the lowest. We met with Marilyn in person, and decided to go with her services. Then we quickly learned, as previous complaints have stated, once CVC gets your money- they could care less. Marilyn never returned my e-mails or phone calls. When I could get through to someone, I was transferred from person to person & no one could ever seem to help me. One of my guests found a better price for our wedding cruise through a different TA. I tried calling Marilyn to inform her of this, as every guest already booked with CVC was threatening to switch agencies. After I finally got through to Marilyn, I was told she would present the numbers to her boss & get back to me within a few days with a resolution. This was early Nov. '07. By New Year's 2008, I not only hadn't heard back from her yet but she ignored every message & e-mail I had left her. I finally just had to show up at the agency, where I met with Roz, who took over my booking. After I was reduced to threatening to cancel my booking, along with all of my guests' bookings, Roz was able to provide each of my guests with onboard credit to make up for the price difference. In the meantime, awaiting Marilyn's response, three couples who cruised with us booked with a different agency. When we originally booked with CVC, we were told RCCL provides a group leader credit for every 8 cabins booked. We were promised a group leader credit- and I know that this is RCCL policy & not a deal exclusive to CVC. Well it's been well over two months since our cruise completed and still no credit. First we were told CVC will give the credit, then we were told it comes directly from the cruise line and of course, the time frame in which to expect the credit changes each time we contact CVC. CVC does not do anything above the minimum (who am I kidding? They barely do the minimum) required, making customers feel as if they are dispensable. I brought them a significant amount of business with my wedding cruise & also used them for my honeymoon cruise. They did nothing, and I mean NOTHING, for us as a group. I have spoke to other cruise brides who got a free cocktail party for their group and a bottle of wine each night in their room. We didn't even get a little note of congratulations or a bottle of champagne. We got absolutely nothing in our cabin on our honeymoon. On previous cruises, that were not even for a special occassion, travel agents have left strawberries in our room, a bottle of wine, some kind of token of appreciation for our business. The three couples on our cruise who booked with a different agency got a bottle of wine each night, onboard credit and strawberries in their room on the first night. My guests got nothing, aside from the onboard credit to make up the price difference. CVC could care less about securing your business on an ongoing basis. And it's too bad, because my husband and I cruise on average three times a year- had they done the right thing by us we would've continued to use their services. Now, not only will we NEVER use CVC again, we will make sure everyone we know will never use CVC.

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3 comments

Guest-380744

Nov 26, 2011

EXCELLENT CUSTOMER SERVICE FROM CRUISE PLANNERS

Feel Free to Contact our travel agency located in Marlboro/Manalapan area of New Jersey

Call : 732-972-****

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asdfg

Strongsville, Ohio

Information for those affected by Cruise Value Center not sending payment in on time

Nov 26, 2008

After booking a cruise and waiting for travel arrangements with unanswered e-mails and telephones calls. I find this on the website. I hope this helps anyone else who may be having troubles. CRUISE VALUE CENTER HAS TEMPORARILY STOPPED TAKING NEW BOOKINGS. HERE IS SOME HELPFUL INFORMATION. 1. Call the Cruise Line to find out the status of your booking. * If they have your deposit and final payment received… then have them send your documents to your home address. * If they have your deposit and you have not been charged for your final payment… then make your final payment to them and have your documents sent to your home address. * If they have your deposit and you have been charged on your credit card but the Cruise Line has not received the final payment… then call your credit card company and “dispute” the charge. You may receive your money back and you can pay the Cruise Line directly. 2. Regarding travel insurance … please contact the insurance company directly. 3. Any financial loss may be covered by your travel insurance… your homeowners insurance… or your credit card insurance. We suggest you contact them. 4. You may contact us by U.S. Mail only. Cruise Value Center 6 Edgeboro Road East Brunswick, NJ 08816 E-Mail and phone calls can not be read or answered.

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3 comments

Guest-63051

Jul 25, 2009

Dealing with a New Jersey travel agency was the worst financial experience of my life and neither the company or the police or Attorney General for the State were interested at all. Apparently this sort of fraud is routine behaviour in the area. We lost $47,000.

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ldhendrix

Guatemala, Guatemala

Cruise Value ruined a special gift

Nov 17, 2008

My wife surprised me with a cruise for New Year's. Ever since the booking in May 2008, the customer service has been despicable. No documentation, no e-mail replies until the final "payment" (pick pocketing) was done. We received an e-mail invoice showing payment complete and a phone conversation that promised paper copies of documents. nothing Carnival's service has been lousy, too, as their website has been very user unfriendly and they simply caused the reservation to disappear without notice or explanation. Since neither company answered e-mails, I've been forced to make overseas calls and the only straight forward answer was from Carnival only to tell me to call yet another number because Cruise Value is out of business. I can't start it because I'm overseas, but if any class action law suit is in the works, I hope it is posted so we can join.

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2 comments

Guest-46844

Nov 18, 2008

sorry to hear about that, even us employees of cruise value, were being screwed, since the smith bros took over the company in 2007 it was going down hill, the way payments we made it was bound to fail. not only that but us employees have not recieved any pay

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Anonymous

Guest-136125

Los Angeles, California

What a shame

Jan 04, 2009

what a shame that cruise value center closed up , we have used them for our cruise vacations for the last ten years and never had a problem. our last cruise was last year. Very sorry to hear how they left alot of customers hanging. But allot of companies are doing that. They go bankrupt and just close there doors. Or simply go out of business and lock up.I would be a little pissed off to if I lost my money.We have had this happen right here in our town, with travel agencies,just closing up and customers losing there deposits.

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1 comment

Guest-380740

Nov 26, 2011

Feel Free to Contact our travel agency locate in Marlboro/Manalapan area of New Jersey

Call : 732-972-****

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TopCat

Cherry Hill, New Jersey

Cruises of Distinction

Dec 02, 2008

It was the owners of Cruises of Distinction that took your money they had a real bad habit of charging c/c early and not paying the cruise lines Ronald Smith/Richard Smith Jeff / Paula Kivat The owners live in Michigan and also Jeff and Paula live in New Jersey and I would think that Jeff and Paula still own CVC because Richard and Ronald Smith only acquired it a year ago now how could you take a company to the ground in a year.I hope it all catches up to all of them!! Everyday you read something new about it.

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1 comment

Guest-47875

Dec 03, 2008

Jeff for sure hasnt taken your money! He loved this company like his baby and he has run this company all these years succesfully.

He had nothing to do with this story.

Its the Smith brothers you should blame. Before they took over, we were doing great.

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bdaycruise G

Franklin, Massachusetts

Took my money & did not pay RC

Nov 19, 2008

I have been using Cruise value for 4 years and never had any trouble. A few days ago I found out that they took my money from my credit card, for my final payment on a Royal Caribbean crusie and never gave the money to RC. Thank Goodness that we realized it in time. I now have to dispute the CC charge and hopefully get my money back. What they have done to my family is not right. We had 7 reservations in the system with them, thank good ness that I wanted to link another reservation to ours for dinner. Thats the only way I found out. My travel agent that I always used e-mailed me and told me that they closed. She is a victim of this closer also yet shehas been so helpful through this process. There has to be something that we can do to this company.

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1 comment

Guest-401565

Jan 02, 2012

Yes! I went through a number of unanswered phone calls and avoidance..luckily RC was paid and we went on our cruise.

What was appalling was that the "new owner" said I "should understand" that "these things happen." He was a *** to me when I followed up. I had a complimentary weekend given to me that was worthless.

Does anyone know who the "new owner" was in 12/08. I could not believe his attitude

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Buel Epg

Bensalem, Pennsylvania

Cruise Value Center Went under

Nov 12, 2008

Cruise Value Center has shut down and all employees lost there job without even a days notice, lots of travel insurances went unpaid as well as cruises there will be alot of unhappy people with no vacation, tho they thought they may have one. The website is down and theres no number to call everything has to be mailed so goodluck getting a quick answer. .. ANd now I and fellow employess are jobless, no insurance nothing.. and right before the holidays.. woohoo so wonderfull.. Thanks Cruise Value and with the current job market its gonna be near impossible to find a job, especially for those who were in there later years

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4 comments

Guest-46558

Nov 14, 2008

me again, how nice was it this morning (payday) to find out there is no pay and may take a cople of weeks to get paid... mother ***!!!

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unemployedmom c

Wyncote, Pennsylvania

Cruise Value Center left us hanging

Nov 12, 2008

Cruise value Center went under on Nov.10 the company was purchased by Ron and Richard Smith of Cruises of Distinction they informed us that they were closing that day no notice nothing they are thieves and deserve to be in jail they took all kinds of final payments and have not sent them to the cruise line and we found out the day we were let go they had not made payments for insurance policies they took a thriving business and in a year they destroyed it most employess had been there for years and now are jobless I hope those brothers get what they deserve and anyone who has been screwed by them should sue them for anything they can get they are based in Detroit and I am sure they will be fine but the all of us are left out in the cold.....

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1 comment

Guest-51650

Feb 07, 2009

what do you think about David Hauser starting up again. The nerve of this guy to even think I would sign up with his agency!!! He owes me money.

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Anonymous

Guest-134879

London, England

Cruise value center (David hauser) stole my money

Nov 25, 2008

Is there any method of obtaining compensation from the loss of funds (over $50,000) for loss of a Silversea cruise for 50 (Golden Wedding Anniversary) stolen by Cruise Value Center, apart from the 10% deposit paid over to Silversea some time ago. Is this a common practise among US travel agents as we have never heard of it happening in Europe..

We have learned a terrible lesson from trusting such crooks.

Any advice that other victims or experts can give us would be greatly appreciated.

We are trying to negotiate with Silversea whi should have chased up the final payment, made more then 3 months before thc cruise but it will be very difficult and even more expensive.

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5 comments

Guest-2016290

May 23, 2021

Have you heard of Peter Greenberg? www.petergreenberg.com Travel journalist very professional regarding travel maybe he can help you recoup you money. D.I.S.K.

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Guest-47480

Nov 26, 2008

I hope this helps you...

It was posted on the website. If you paid via credit card you may have additional actions such as reversing the charges but you will need to contact the holder of your card to see if it applies. If you paid via check or debit card you may be able to stop payment through your bank as well.

CRUISE VALUE CENTER HAS TEMPORARILY STOPPED TAKING NEW BOOKINGS.

HERE IS SOME HELPFUL INFORMATION.

1. Call the Cruise Line to find out the status of your booking.

* If they have your deposit and final payment receivedâ€¦ then have them send your documents to your home address.

* If they have your deposit and you have not been charged for your final paymentâ€¦ then make your final payment to them and have your documents sent to your home address.

* If they have your deposit and you have been charged on your credit card but the Cruise Line has not received the final paymentâ€¦ then call your credit card company and â€œdisputeâ€ the charge. You may receive your money back and you can pay the Cruise Line directly.

2. Regarding travel insurance â€¦ please contact the insurance company directly.

3. Any financial loss may be covered by your travel insuranceâ€¦ your homeowners insuranceâ€¦ or your credit card insurance. We suggest you contact them.

4. You may contact us by U.S. Mail only.

Cruise Value Center

6 Edgeboro Road

East Brunswick, NJ 08816

E-Mail and phone calls can not be read or answered.

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Anonymous

Guest-134706

London, England

Cruise value center (David hauser) stole my money

Nov 20, 2008

I booked a Silversea cruise thru David Hauser and Ros Riley of Cruise Value Center to celebrate our 50th wedding anniversary. Cruise Value was paid on time and acknowledged this but stole the money instead of passing it to Silversea. I have lost about $60,000 and the cruise. I was told not to deal with the Jeff Kivet travel agency but I still did it. It has ruined our lives. Does anyone have any idea as to whether it is possible under New Jersey law to recover anything from this horrible situation. Silversea have not been helpful although they already had our 10% deposit

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4 comments

Guest-100500

Jan 03, 2010

First let me say I DID NOT steal this persons money. I was strictly an employee (agent) for Cruise Value Center.

I did not have access to any CVC funds. It was an absolute tragedy what Ronald & Richard Smith did in 13 months of ownership to a very successful company.

I was one of the 80+ employees who lost their job due to what the Smith's did. If any one has questions or would like to know the truth they can reach me at 877-283-**** and my direct extension is 7014.

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Anonymous

Guest-134717

I am yet another skimmed............

Nov 20, 2008

We were booked with Carnival thru Cruise Value Center for a cruise 29th December 2008 out of Miami for ten members of my family (two suites, and one stateroom with balcony), back in February 2008. The final payment was due 30th October 2008 but they uplifted it from my American Express account (over $9,000) on 18th October 2008- and of course never handed it over to Carnival. Now Carnival will not honor the price quoted by CVC, which we think quite immoral, since we consider CVC their agents as intermediaries. Although we will no doubt get our payments back from Amexco, its left a very nasty taste in our mouths....... Ronny from Madrid, Spain. Ronny from Madrid, Spain.....

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1 comment

Guest-47807

Dec 02, 2008

You should be happy you got your money back!!!!!

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Anonymous

Guest-134526

San Diego, California

Cruise Value Center is a dishonest business

Nov 14, 2008

Cruise Value Center charged me $1256.44 and now are dancing around in refunding my money on a cancelled cruise. They offer little customer support with that *** New Jersey attitude. Nobody returns calls or e-mails and when you do get a hold of someone they offer no help. The Sopranos have been cancelled so why can"t this turkey of a travel agency be cancelled. When you book with this unreputable the cruise line will not help you but refer you back to Cruise no-Value Center. I will press on to get my credits but can just stay away.

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2 comments

Guest-380743

Nov 26, 2011

Feel Free to Contact our travel agency locate in Marlboro/Manalapan area of New Jersey

Call : 732-972-****

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Nina S Zqq

Laurel, Maryland

Did not support me in dealings with trip insurance company

Sep 20, 2008

We lost $1700 in Dec. 07. My first grandson was born 1 month early under extenuating medical circumstances 8 days before we were to leave on a Royal Carribean Cruise. This cruise was to be our first and it was top dollar as it was between Christmas and New Years. We are Jewish and our religion commands that a boy must be circumcized in a ritual ceremony on his 8th day of life. We had to cancel our cruise. We paid for trip insurance. All was documented. We were denied. I contacted CVC after the denial. They apologized but I was told to call the cruise line. I had no satisfaction. I believe if CVC is as reputable of an agency as it claims they should have offered us compensation as a matter of good faith. I am not asking for a monetary compensation. However, a voucher in the amount of the lost dollars could have shown good business practices. We were going with friends who are long time users of CVC. They were surprised and upset at CVC's lack of support.

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3 comments

Guest-51198

Jan 30, 2009

Cruise Value Center sold us insurance through Prime Travel Protection which is a company that has just closed also BECAUSE of illegal unlicensed business. We were denied insurance along with others.

Please go to Elliot.com for more information about these scam artists. IF ANYONE KNOWS WHO TO CONTACT FOR HELP ON THE ISSUES OF PRIME TRAVEL INSURANCE - PLEASE LET ME KNOW ASAP.

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shabba

Raleigh, North Carolina

They jus have bad customer Service Willnotreturn call

Jun 05, 2008

I have to agree about cruise value center. i have worked with a lot of travel agencies and just plain and simple once they get your money they could care less about you. I have left several messages with questions and concerns and just have to keep calling back finally I will get someone. I definately will NOT use them again. When I finally reach Marsha I feel as if her attitude is saying why are you bothering me. If I hear one more time I am not really making that much money I am going to puke. Lesson Learned but my recommmendation is that even with the onboard credits they offer it is not worth it.

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1 comment

Guest-46251

Nov 11, 2008

Not all agents are like the ones you have come across, I not only have a 800 number directly too me, but i also give my clients my cell number in case i'm away from the office.

Kimberly

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Cruise Value Center

We are currently gathering insights to provide in-depth statistics

CVC Are they using a new name?

I was very happy with Cruise Value Center

Do not use CVC- terrible customer service!

Information for those affected by Cruise Value Center not sending payment in on time

Cruise Value ruined a special gift

What a shame

Cruises of Distinction

Took my money & did not pay RC

Cruise Value Center Went under

Cruise Value Center left us hanging

Cruise value center (David hauser) stole my money

Cruise value center (David hauser) stole my money

I am yet another skimmed............

Cruise Value Center is a dishonest business

Did not support me in dealings with trip insurance company

They jus have bad customer Service Willnotreturn call

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