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Just saw that there is a new cruise agency at the same address as CVC. Is this a coincidence? It is called Tracey Scott. I was had by CVC for a currency exchange rate. My cruise was booked and they held the money which ended up costing me an extra $450, my agent said she was working on getting this refunded to me but I never got a reply after my cruise, we were cruising when they went bust. I do ot have the same problem as other people but... Read more

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I am very surprised to hear complaints regarding Cruise Value Center. We booked 2 cruises with them, each for four couples, and they were completely professional. The cruise specialist I dealt with both times was helpful, patient and knowledgeable. We called her numerous times and she always spent a lot of time with me and any of my friends answering questions and helping us to plan a wonderful cruise vacation. Also, we received tremendous ... Read more

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what a shame that cruise value center closed up , we have used them for our cruise vacations for the last ten years and never had a problem. our last cruise was last year. Very sorry to hear how they left alot of customers hanging. But allot of companies are doing that. They go bankrupt and just close there doors. Or simply go out of business and lock up.I would be a little pissed off to if I lost my money.We have had this happen right here in... Read more

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It was the owners of Cruises of Distinction that took your money they had a real bad habit of charging c/c early and not paying the cruise lines Ronald Smith/Richard Smith Jeff / Paula Kivat The owners live in Michigan and also Jeff and Paula live in New Jersey and I would think that Jeff and Paula still own CVC because Richard and Ronald Smith only acquired it a year ago now how could you take a company to the ground in a year.I hope it all... Read more

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After booking a cruise and waiting for travel arrangements with unanswered e-mails and telephones calls. I find this on the website. I hope this helps anyone else who may be having troubles. CRUISE VALUE CENTER HAS TEMPORARILY STOPPED TAKING NEW BOOKINGS. HERE IS SOME HELPFUL INFORMATION. 1. Call the Cruise Line to find out the status of your booking. * If they have your deposit and final payment received… then have them send your... Read more

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Is there any method of obtaining compensation from the loss of funds (over $50,000) for loss of a Silversea cruise for 50 (Golden Wedding Anniversary) stolen by Cruise Value Center, apart from the 10% deposit paid over to Silversea some time ago. Is this a common practise among US travel agents as we have never heard of it happening in Europe.. We have learned a terrible lesson from trusting such crooks. Any advice that other victims or experts... Read more

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We were booked with Carnival thru Cruise Value Center for a cruise 29th December 2008 out of Miami for ten members of my family (two suites, and one stateroom with balcony), back in February 2008. The final payment was due 30th October 2008 but they uplifted it from my American Express account (over $9,000) on 18th October 2008- and of course never handed it over to Carnival. Now Carnival will not honor the price quoted by CVC, which we think... Read more

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I booked a Silversea cruise thru David Hauser and Ros Riley of Cruise Value Center to celebrate our 50th wedding anniversary. Cruise Value was paid on time and acknowledged this but stole the money instead of passing it to Silversea. I have lost about $60,000 and the cruise. I was told not to deal with the Jeff Kivet travel agency but I still did it. It has ruined our lives. Does anyone have any idea as to whether it is possible... Read more

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I have been using Cruise value for 4 years and never had any trouble. A few days ago I found out that they took my money from my credit card, for my final payment on a Royal Caribbean crusie and never gave the money to RC. Thank Goodness that we realized it in time. I now have to dispute the CC charge and hopefully get my money back. What they have done to my family is not right. We had 7 reservations in the system with them, thank good ness... Read more

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My wife surprised me with a cruise for New Year's. Ever since the booking in May 2008, the customer service has been despicable. No documentation, no e-mail replies until the final "payment" (pick pocketing) was done. We received an e-mail invoice showing payment complete and a phone conversation that promised paper copies of documents. nothing Carnival's service has been lousy, too, as their website has been very user unfriendly and they... Read more

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