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Home  »  Consumer Reviews  »  Cruises  »  Cruise Value ruined a special gift
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Cruise Value ruined a special gift
Nov 17, 2008
Cruise Value Center complaint by Ldhendrix
My wife surprised me with a cruise for New Year's.

Ever since the booking in May 2008, the customer service has been despicable. No documentation, no e-mail replies until the final "payment" (pick pocketing) was done.

We received an e-mail invoice showing payment complete and a phone conversation that promised paper copies of documents. nothing

Carnival's service has been lousy, too, as their website has been very user unfriendly and they simply caused the reservation to disappear without notice or explanation.

Since neither company answered e-mails, I've been forced to make overseas calls and the only straight forward answer was from Carnival only to tell me to call yet another number because Cruise Value is out of business.

I can't start it because I'm overseas, but if any class action law suit is in the works, I hope it is posted so we can join.

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  Comments (2)
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1. Written by unemployed23, on 18-11-2008 20:01

sorry to hear about that, even us employees of cruise value, were being screwed, since the smith bros took over the company in 2007 it was going down hill, the way payments we made it was bound to fail. not only that but us employees have not recieved any pay

2. Written by Jennifer, on 18-11-2008 13:31

They pocketed my final payment too! What make it worse is Carnival is now asking me to pay my final payment again + $200 in commission in order to finish the cruise I have paid in full on 9/3/08.

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