We lost $1700 in Dec. 07. My first grandson was born 1 month early under extenuating medical circumstances 8 days before we were to leave on a Royal Carribean Cruise. This cruise was to be our first and it was top dollar as it was between Christmas and New Years.
We are Jewish and our religion commands that a boy must be circumcized in a ritual ceremony on his 8th day of life. We had to cancel our cruise.
We paid for trip insurance. All was documented. We were denied.
I contacted CVC after the denial. They apologized but I was told to call the cruise line. I had no satisfaction.
I believe if CVC is as reputable of an agency as it claims they should have offered us compensation as a matter of good faith. I am not asking for a monetary compensation. However, a voucher in the amount of the lost dollars could have shown good business practices.
We were going with friends who are long time users of CVC. They were surprised and upset at CVC's lack of support.